Refund Policy
Thank you for shopping at Editor Suite. We are committed to providing high-quality digital assets for creators, including video editors and graphic designers. Please read this refund policy carefully before making a purchase.
1. Refund Eligibility
Due to the nature of digital products, refunds are only granted under the following conditions:
Product Defect
If the product you purchased is corrupted, incomplete, or does not function as described, you are eligible for a refund.
Duplicate Purchase
If you accidentally purchase the same product more than once, we will refund the duplicate order.
2.Refund Process
To request a refund, please follow these steps:
- Contact our support team within 7 days of your purchase.
- Provide your order number and a clear explanation of the issue.
- Attach supporting evidence if necessary (e.g., screenshots or error details).
Our team will review your request. If approved:
- Refunds will be processed to the original payment method within 5–7 business days.
3. Non-Refundable Situations
Refunds will not be provided under the following circumstances:
Change of Mind
We do not accept refunds for mistaken purchases or personal preference.
Compatibility Issues
It is the buyer’s responsibility to ensure compatibility with their software (e.g., Blender, Adobe Premiere Pro, After Effects, Photoshop, etc.).
Unauthorized Use or Distribution
If the product has been shared, distributed, or used in violation of our terms, the refund request will be rejected.
Download Issues Due to Internet Limitations
We are not responsible for download failures caused by slow internet or technical limitations on the buyer’s side.
4. Policy Updates
Editor Suite reserves the right to modify this refund policy at any time. Changes will take effect immediately upon being posted on our website.
By purchasing from Editor Suite, you acknowledge that you have read, understood, and agreed to this refund policy.
5. Contact
If you have any questions regarding these Terms & Conditions, please contact:
Email: info@editorsuite.id
